Our Most Recent Service Reviews
I had an issue with water spillage in the kitchen due to leaking faucet over time. I called Washington Restorer. The operator was extremely friendly and helpful and offered to send over a team to provide a free inspection. They scheduled a time most ...convenient for me. Mr. Mitchell and Mr. John came over right on time. They came in and assessed the damage, offered a cursory evaluation and then offered to go under the house to assess more accurately. My crawlspace is not an easy one but Mitchell navigated it smartly and offered his expert opinion on how to solve the issue with minimal cost to me. I really appreciated his expert advisement and efforts. John took estimates and measurements on the top side so that when I am ready to employ their final services of drying they can come right in and go to work. I was truly impressed with the professionalism, courtesy and accurate diagnosis of the issues and damages. I look forward to working with this crew again in the very near future as I finish my job. Until then, great work and thank you very much for your services!
Mitchell and John are very easy to work with and turned a disaster into a positive experience. They always called before the arrival, they were prompt and courteous. They did a thorough and honest assessment of all the damage caused by a category 3 , ...toilet back up. Their quick attention to the situation prevented further damage. I highly recommend this company for mitigation and claims on property damage caused by water.
Well, since my hot copper water pipe burst under crawl space then I called emergency to fix my hot water pipe. After that I called Washington Restorer talked to Mercedes about my house water damage. Her manager John arranged his crews came to house in a ...few days to remove all the installations then put the machines to dry under crawl base and a few rooms too. During that time I met those crews (DaVinci, Nathan, Rob and Ali) are great job to satisfy to the customer. Also office manager Mercedes was like a pro to help to the customer as needed help, she was really immediately to do to act what the customer needed. She also share some knowledge how to help the customer too. Thank you very much. Chuck Lee
We had a flood in our upstairs bathroom and Washington Restorer was quickly to come help solve the issue, I couldn’t have asked for a better team inside my home! The staff was very patient and helpful and I enjoyed their enthusiasm to help me. Demitri, ...I believe, was a very kind young man that I was lucky enough to be on the phone with to resolve what needed to be done in my bathroom. Highly recommend this company!
Washington Restorer, LLC is the EPITOME of a First-Class-Service Business! Their Attention to Their Customer Service is Truly Unparalleled! They are Masters in Their Knowledge, Skill & Workmanship, not to mention, Their Communication with Their ...Customers! I Couldn’t be More Impressed! I MOST DEFINITELY RECOMMEND Washington Restorer, LLC! If & When You May Find Yourself Dealing with an Emergency in Your Home, Do Yourself a Favor & Contact Them!
The entire staff at Washington Restorer are second to none. They are kind, professional, patient people that made an overwhelming event easy to manage. Robert, the initial inspector, actually filed my insurance claim for me as I was nearly in tears and ...could hardly speak clearly. Mitchell and Ali thoroughly went over the process with me again, then worked diligently all day to remove the damaged materials , set up more fans, and answer any questions that evolved, and there were many. Devinchi a new guy, maintained a pleasant professional attitude as he assisted Mitchell with evaluating the crawl spaces. Demetri, a receptionist at the office, took the time to answer questions about what to expect when the insurance adjuster arrived. (I called because I was close to having a panic attack about seeing the adjuster) Had it not been for the caring attitudes, attention to detail, good communication skills, knowledge and patience this staff exhibited, I would have been unable to handle this disaster. Thank you sooooo very much. Ms. Lewis
Very good! The workers were very polite and did their job very good! Would recommend this place!
We had flooding in our basement 2 days before Christmas. This company sent out a team that same day, and they returned 5-6 times over the following week, way after hours when needed, to check on things, do some damage removal, and manage the equipment. ...Super responsive, professional, and good value. Highly recommend them!
We had a small leak that had caused some water damage and Washington Restorer was recommended to us by the plumber. They were able to come and look at the damage the same day as the plumber and provided us with an estimate and help in dealing with our ...homeowners insurance. They were able to start work the following week. They were professional and worked to make the process as smooth and non disruptive as possible while my husband was working from home. They always called when they were on the way and observed health protocol with masks at all times. I hope we never have to call on their services again but if we do they will be who we call.