Our Most Recent Service Reviews
Julia did a great job in accessing the problem and with Tony they open all the areas that had water damage up. They access the situation daily and where very professional the whole time. This was my first water leak like this before and the process has ...been stressful. Julia and the team have been professional the whole time.
We had a pipe burst from freezing temperatures and it flooded our finished basement. We spoke with two of Washington Restorer’s competitors before landing on them; both of the other companies had poor customer service and quoted response times of 5-7 ...days out. This company was helpful from the start and able to connect me with the right people for all our questions. They were very detailed in explaining what next steps were and had technicians out to our house within a couple hours. I was super pleased with the overall customer experience. Our main technician, Julia, was professional and an expert at her craft. You could tell she genuinely loved what she did and her calm and collected approach was contagious and put us at ease. We really appreciated her work and her attitude. I would highly recommend this company.
I had a plumbing leak and WA Restore came in assess the damage, open up the problem areas, and dry out the area that was impacted. As a homeowner this was the first issue like this I've had to deal with. WA Restore was amazing. Mercedes was great to work ...with to get things set up and answer any questions I had. WA Restore worked directly with my insurance once we determined how extensive the water damage was. Each technician (Julia, Johnathon, Chasity, and Aly) that came in was so friendly, professional, courteous, and knowledgeable. They took their time explaining exactly what they were doing each and every time they came by. The ceiling in my kitchen area had to be removed and my master bathroom had to pretty much be gutted (tub and toilet removed, tile surrounding tub removed, flooring tile removed) and they did so with as little disruption to our house as possible. They put up barriers to contain any mess and cleaned up everything when they were finished. They dealt with the mold that was found and dried out all the problem areas. I would use them again in a heartbeat and recommend them to everyone!
Aly and Tony did a great job. Really personable and answered all of my questions. I’ve always used another company before but not any more. I have Washington restorer on speed dial. Thank you again for the prompt service. In general, On another note ...the person who answers the phone sometimes is not very helpful or understanding. Mercedes answered and heard my frustration. Got Aly and Tony out right away. I’ll be sure to refer to anyone I know that may need your services. 😀
I would like to thank Julia for the work she did on my house. We had water damage to my entryway and part of my bathroom. Due to a broken pipe under my house. Julia was very professional and informative. She explained everything to me in detail. She was ...very kind and courteous and she always took the time to answer every question I had. She made a stressful time for us more easy since this happened right around Thanksgiving. I would recommend this company and Julia to my family and friends. And if I ever need Washington restorer again I'm going to request Julia. And as for her manager John he was a very nice man to work with also. So thank you again Washington Restorer.
Highly recommend!!! I can not say enough GREAT things about this company. We had hired them for a crawlspace clean up and to lay vapor barrier. They not only were professional, fast, friendly and fair priced but they went above and beyond (having to ...leave and come back because we actually needed a sump pump installed as well). They were so understanding and friendly as we worked to reschedule a few times due to complications. I highly recommend and thank their team. My experience from calling to schedule (many times) with their office manager Mercedes to Mitchell and his partner Julia doing an incredibly efficient job, was EXCELLENT. Thank you one and all for helping us through a very stressful time as a homeowners.
I were waiting for them more than 4 hours, but they just kept telling me deliver is on the way thy guy who is talking to me was unprofessional.
There were 4 crews that came on 4 different days to work on drying out the water damage the do the demolition needed to prepare for reconstruction. On the first day Mitch and Chastity arrived. and began the process and some of the demolition. I felt ...that they were very professional, timely, and were very cordial to work with answering all questions that I asked. I really enjoyed working with them. They did the initial setup with the fans and air scrubbers and mounting the curtains. On the second day Julia and John came and finished the demolition and did some monitoring. Again they were very professional and answered all my concerns, and were really good to work with and left the place as clean as possible after the demo work. On the third day Ali and Tony came and continued with the monitoring and some cleaning up of the area and replaced one of the scrubbers and they were great to work and addressed all my concerns. The next day Aly and Tony came and did some monitoring and cleaning and were enjoyable to work with. Finally on the last day Nov 22 Aly and Tony returned did monitoring, were satisfied with the results and were able to remove the fans and scrubbers much to my happiness. I use the word professional for all these crews. That is very important to me, being a retired airline pilot and a retired R.N.. I felt that the aforementioned individuals were great representatives for the company and would highly recommend highly recommend Washington Restorers to any friend that ended up with a problem similar to mine. Your crews made what was a less than a desirable situation more bearable. Sincerely, Gerry Amaral
We contacted Washington Restorer when we discovered a water leak in our kitchen. We didn’t know what was causing it. Jon was able to get someone over to our house the next day. They were able to locate the source of the leak and started the drying out ...process immediately. Ali and Ally came out everyday to check on the dry out process. We appreciated the courtesy call whenever they were on their way to make sure someone was home. We also loved their sense of humor — definitely took our minds off this whole unfortunate situation. Washington Restorer also worked with our insurance so that we did not incur any out of pocket costs.